Southern Pines Animal Shelter
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​Customer Service Representative - Job Description
apply now
Specific duties of Customer Service Representatives include, but are not limited to:

• Duties prior to opening
  • Assist with morning cleaning/decluttering of offices, lobby, break room, and hallways
  • Take out all garbage
  • mop all floors thoroughly with bleach
  • Ensure all animals housed in the office have clean housing, appropriate bedding, and fresh water at all times
  • Complete a daily morning walk-through to update animal locations/conditions/illnesses on the white board in the shelter office.
  • Make sure all dogs have an up-to-date kennel card.
  • Process any paperwork that needs to be entered into the system or filed.

• Interact with visitors
  • Answer phone calls and assist the public; must have a friendly, helpful demeanor at all times when interacting with visitors and volunteers.
  • Schedule surrender appointments
  • Speak knowledgeably about Southern Pines policies, programs, fees, and public resources.
  • Help direct visitors to animals for adoption, foster, etc.
  • Counsel and process adoptions and fosters
  • Always uphold the shelter’s values and mission statement during interactions with the public and with your fellow team mates.

• Enter all paperwork into the computer in a timely manner.

• Ensure that animal records/surgery paperwork/any other paperwork is correctly filed.

• Submit Science Diet report twice weekly.

• Maintain cleanliness of office throughout the business day.

• Complete all tasks on daily and weekly checklists.

• Report low office supplies to Shelter Manager.

Where we're located:

1901 N. 31st Avenue Hattiesburg, MS  39401

Hours of operation:

​

Monday - Tuesday:  12pm - 5pm

Wednesday:  CLOSED

Thursday - Sunday:  12pm - 5pm

Connect with us:

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 601.544.6632   •  info@southernpinesanimalshelter.org

© 2022 Southern Pines Animal Shelter. All rights reserved.
  • Home
  • Adopt
    • Adopting a Pet >
      • Adoptable Dogs
      • Adoptable Cats >
        • Ringworm Kitties
    • Barn Buddies
    • SPAS Alumni >
      • Alumni Updates
      • Alumni Album
  • Donate
    • Capital Campaign
    • Give Today!
    • Monthly Giving
    • Planned Giving
    • Sponsor a Kennel
    • Merchandise
    • Sponsorships
    • Wishlist
  • Community Resources
    • Rehoming Your Pet
    • Healthy Pet Clinic
    • Pet Training Resources
    • Lost and Found Pets >
      • Lost Pet Resources
      • Found Pet Resources
      • Online Lost and Found Resources
      • Other Area Shelters
    • Boarding Facilities
    • Veterinary Clinics
    • Pet-Friendly Housing
    • Pet Food Resources
    • Human Help Resources
    • Found Baby Kittens
    • Community Cats
    • Surrendering a Pet
    • Wildlife Resources
  • Get Involved
    • Events
    • Volunteer
    • Foster >
      • Foster Eligible Animals
      • Adoption Ambassador
      • Foster First Responder
      • Underage Kitten Care
      • Underage Puppy Care
      • Foster FAQ
      • Foster Resources
      • Foster Referral Program
    • Dog's Day Out
    • Employment Opportunities
  • About
    • Contact
    • Saving More Lives
    • EmBark Transport Program
    • Meet Our Team
    • Board of Directors
    • Our Partners
    • Blog