​Customer Service Representative - Job Description

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Specific duties of Customer Service Representatives include, but are not limited to:

• Duties prior to opening

• Assist with morning cleaning/decluttering of offices, lobby, break room, and hallways
• Take out all garbage
• mop all floors thoroughly with bleach
• Ensure all animals housed in the office have clean housing, appropriate bedding, and fresh water at all times
• Complete a daily morning walk-through to update animal locations/conditions/illnesses on the white board in the shelter office.
• Make sure all dogs have an up-to-date kennel card.
• Process any paperwork that needs to be entered into the system or filed.

• Interact with visitors

• Answer phone calls and assist the public; must have a friendly, helpful demeanor at all times when interacting with visitors and volunteers.
• Schedule surrender appointments
• Speak knowledgeably about Southern Pines policies, programs, fees, and public resources.
• Help direct visitors to animals for adoption, foster, etc.
• Counsel and process adoptions and fosters
• Always uphold the shelter’s values and mission statement during interactions with the public and with your fellow team mates.

• Enter all paperwork into the computer in a timely manner.

• Ensure that animal records/surgery paperwork/any other paperwork is correctly filed.

• Submit Science Diet report twice weekly.

• Maintain cleanliness of office throughout the business day.

• Complete all tasks on daily and weekly checklists.

• Report low office supplies to Shelter Manager.