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​Kennel Manager - Job Description
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Reports to:​ Shelter Director

Direct Reports: Kennel technicians, Cattery technicians, Intake staff; ​ Full time position. Possibility for irregular work hours that change from week to week.​                   

​Summary:
Kennel Manager is responsible for providing training, discipline, leadership, and mentorship to all staff with a focus on kennel, cattery, and intake staff in particular; ensuring the effective operation of the the kennels, cattery, and intakes; overseeing and ensuring the general health and wellness of all dogs and cats at the shelter; and upholding the values and mission of the shelter.
​

Specific duties of Kennel Manager include, but are not limited to: 
  • Staff management and training
    • Create, update, and implement training protocols, the training manual, and SOPS for direct reports as requested by Shelter Director
    • Oversee/coordinate training of new direct reports, and oversee continued education of existing direct reports
    • Correct issues as they come up, and ensure all direct reports are following proper protocols
    • Communicate with Shelter Director to streamline and update shelter-wide protocols and procedures to ensure the kennels, cattery, and intakes in particular are operating at maximum efficiency and effectiveness. 
    • Co-manage monthly incentive challenges, bi-monthly staff meetings, and quarterly staff development days with Office Manager
    • Record all attendance issues on the Call in Tracking List, and discipline staff with chronic attendance issues as per the training manual/employee handbook
    • Issue verbal and written reprimands and other discipline to direct reports as needed
    • Offer encouragement and promote a positive, supportive, team-oriented working environment for all staff
    • Identify staff members who would excel if cross-trained in other areas and work with Shelter
Director to coordinate cross-training and/or promotion of exceptional staff members
Fill in for direct reports as needed
  • Hiring and onboarding
    • Post open direct report positions on social media
    • Conduct interviews and hire new office and surrender staff
    • Coordinate the hiring/promotion of foster staff with Shelter Director
    • Ensure all new direct reports complete necessary paperwork, and e-mail new hire packet to CPA
    • Create a personnel file for each new direct report
    • Ensure all new direct reports receive a staff handbook, a staff training guide, staff shirts, and a pocket on the WOW Wall
    • Ensure each new direct report follows the onboarding process
    • Track all discipline, raises, and other changes on the provided documents in each direct report’s personnel file
  • Communication
    • Report to Shelter Director regularly and efficiently
    • Maintain and promote positive communication with direct reports and other staff
    • Promote good interdepartmental relations between direct reports and office staff
    • Keep walkie on at all times and respond to calls as needed
    • Report significant personnel issues to Shelter Director
    • Attend regular one-on-one sessions with Shelter Director
    • Attend regular managers meetings
    • Submit monthly report to Shelter Director to be included in monthly board report
  • Oversee cleaning and care
    • Oversee morning cleaning of kennel area, cat and kitten cottages, and interior rooms
    • Delegate tasks and rearrange staff as needed to ensure cleaning is done as effectively and efficiently as possible
    • Manage daily and weekly kennel, cattery, and intake checklists and daily iso checklists
    • Assist with morning cleaning and other daily/weekly checklist items as needed to ensure all tasks are completed effectively and efficiently
    • Maintain cleanliness of grounds and playpen areas
    • Ensure cleaning protocols are being followed correctly and make corrections to incorrect cleaning methods
    • Oversee feeding and ensure that animals are being fed appropriate amounts at the designated time and that feeding protocols are being followed
    • Report consistent cleaning issues/feeding issues and suggested solutions to Shelter Director
    • Coordinate with office to ensure kennel signage is consistently and correctly used
    • Ensure that special needs animals or especially messy animals receive the extra care and cleaning that they need
    • Ensure that both isolation areas are cleaned daily, and coordinate with staff and vet techs to ensure animals in isolation receive proper medication and care
    • Ensure proper sanitation, decontamination, and PPE protocols are practiced in isolation areas
    • Ensure all staff are on target to finish their tasks in a timely fashion each day to prevent unauthorized overtime and promote efficiency
    • Complete final walkthrough after all kennel, cattery, and intake staff are done for the day
    • Shut off all lights and lock up in kennels and cattery at the end of the day
  • Enrichment
    • Work with Behavior Coordinator to ensure kennel enrichment takes place each day
    • Coordinate with kennel staff and volunteers to prepare enrichment activities ahead of time
    • Ensure housebroken dogs and crate rest dogs are receiving walks each day
    • Work with Behavior Coordinator to identify dogs in need of extra enrichment or behavioral modification
  • Oversee customer interactions/adoption counseling
    • Work with Adoptions Manager to ensure that kennel and cattery staff are well-trained in adoption counseling and are consistently providing accurate information to adopters 
    • Coordinate with office staff to ensure all dogs have up-to-date kennel cards within 24 hours of arrival
    • Ensure direct reports are upholding the shelter’s values and mission statement during interactions with the public and one another (non-judgemental, open adoptions, etc.)
    • Report any consistent customer service/adoption counseling issues to Shelter Director
● Manage kennel space/population
  • Ensure that each animal has appropriate housing with appropriately sized and clean water bowl and bedding; ensure that staff can recognize inappropriate housing, water, and bedding
  • Ensure animals have appropriate kennel-mates 
  • Coordinate with intake tech to create a plan for movement of animals to create combinations and move animals to appropriate locations 
  • Complete all daily walkthroughs listed on the Daily Lead checklist
  • Perform a weekly census ensuring animals are marked with appropriate attributes, assessments, and memos in Shelterluv
  • Communicate during weekly one-on-ones with Shelter Director about temperament, health, needs, and suggestions for shelter dogs and cats
  • Manage supply inventory
    • Complete weekly supply inventory
    • Research lowest prices on supplies before purchasing
    • Purchase kennel, cattery, and intake supplies each week as needed, always staying within the allotted budget and practicing sound financial practices
    • Complete the weekly food purchase order through Science Diet
    • Notify Medical Director when we have 5 buckets of Rescue so that it can be purchased
  • General maintenance
    • Identify areas of the shelter property and/or shelter tools that need maintenance
    • Work with board members, volunteers, and maintenance staff to ensure all low-cost maintenance issues are addressed in a timely fashion and within the allotted budget
    • Notify Shelter Director of significant maintenance issues and follow up to ensure important issues are corrected in a timely manner
  • Working with volunteers
    • Remember that volunteers donate their time, talent, and expertise and are not compensated monetarily for their contributions. 
    • Greet all volunteers that you see and thank them for their service when feasible
    • Keep a “customer service” mentality when working alongside volunteers
    • Build relationships with volunteers
    • Provide feedback to volunteers when they do something well
    • Offer encouragement, training, and constructive correction if you see them break protocol
    • Feedback should be non-confrontational, and specific
    • Request volunteer assistance when you need it
    • Engage with volunteers through the Southern Pines Volunteers Facebook group 
  • Other essential duties
    • Update Science Diet  Shelter Profile monthly to keep Southern Pines in compliance with the feeder program
    • Assist with planning, coordination, and execution of large scale shelter events 

Where we're located:

1901 N. 31st Avenue Hattiesburg, MS  39401

Hours of operation:

​

Monday - Tuesday:  12pm - 5pm

Wednesday:  CLOSED

Thursday - Sunday:  12pm - 5pm

Connect with us:

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 601.544.6632   •  info@southernpinesanimalshelter.org

© 2022 Southern Pines Animal Shelter. All rights reserved.
  • Home
  • Adopt
    • Adopting a Pet >
      • Adoptable Dogs
      • Adoptable Cats >
        • Ringworm Kitties
    • Barn Buddies
    • SPAS Alumni >
      • Alumni Updates
      • Alumni Album
  • Donate
    • Capital Campaign
    • Give Today!
    • Monthly Giving
    • Planned Giving
    • Sponsor a Kennel
    • Merchandise
    • Sponsorships
    • Wishlist
  • Community Resources
    • Rehoming Your Pet
    • Healthy Pet Clinic
    • Pet Training Resources
    • Lost and Found Pets >
      • Lost Pet Resources
      • Found Pet Resources
      • Online Lost and Found Resources
      • Other Area Shelters
    • Boarding Facilities
    • Veterinary Clinics
    • Pet-Friendly Housing
    • Pet Food Resources
    • Human Help Resources
    • Found Baby Kittens
    • Community Cats
    • Surrendering a Pet
    • Wildlife Resources
  • Get Involved
    • Events
    • Volunteer
    • Foster >
      • Foster Eligible Animals
      • Adoption Ambassador
      • Foster First Responder
      • Underage Kitten Care
      • Underage Puppy Care
      • Foster FAQ
      • Foster Resources
      • Foster Referral Program
    • Dog's Day Out
    • Employment Opportunities
  • About
    • Contact
    • Saving More Lives
    • EmBark Transport Program
    • Meet Our Team
    • Board of Directors
    • Our Partners
    • Blog