Community Resource Coordinator - Job Description

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Reports to: Community Engagement Manager
Direct Reports: N/A
Full time, hourly position.
Summary: The Community Resource Coordinator is responsible for the management of the Public Intake and Intake Diversion Programs

Specific duties of Community Resource Coordinator include, but are not limited to:

• Development, implementation, and management of Intake Diversion Program. 
  • Research and monitor other successful Intake Diversion Programs to keep our program efficient and up to date with current best practices
  • Work with management to implement manageable change to intake protocols to make room for and focus on Intake Diversion
  • Work toward and build a social services aspect of Intake Diversion Program
  • Assist with social media posts and management for the Intake and Intake Diversion Programs
  • Work with management to create an Intake Diversion budget 
  • Operate within budget and make management aware of needed resources that may be beyond the current scope of the program/budget
  • Develop and maintain relationships with community nonprofit partners to create a network of resources for citizens in need
  • Work with Community Engagement Manager to set goals and key performance indicators for Intake Diversion Program and develop plan to meet set goals
  • Collect, aggregate, and manage data for Intake and Intake Diversion Programs to assist with program development and evaluation
• Surrender scheduling and counseling
  • Answer all surrender emails, phone calls, and other communication regarding the intake of animals to our program
  • Schedule appointments, provide counseling, divert to Intake Diversion Program whenever possible, complete paperwork, and intake animals
  • Assist with intake examinations as needed
• Communication
  • Report to Community Engagement Manager
  • Maintain and promote positive communication with direct supervisor and other staff
  • Promote and maintain good interdepartmental relations
  • Keep walkie on at all times and respond to calls as needed
  • Report significant PR issues and/or community complaints to direct supervisor
  • Attend regular one-on-one sessions with direct supervisor
  • Attend regular coordinators meetings
  • Submit monthly report to Shelter Director to be included in monthly board report
  • Keep all staff up to date on changes/updates to program services and protocols
  • Keep all materials and programs up to date
• Manage supply inventory for Intake Diversion Program
  • Complete weekly supply inventory of available items
  • Research lowest prices on supplies before purchasing
  • Attempt to have items donated whenever possible
  • Work with Volunteer Coordinator to schedule, organize, and implement donation drives of needed supplies
  • Ensure resources are being utilized for maximum impact and efficiency.
• Working with volunteers
  • Remember that volunteers donate their time, talent, and energy and are not compensated monetarily for their contributions
  • Keep all staff up to date on changes to volunteer programs; provide staff training for volunteer program procedures as needed; ensure that staff are providing accurate information to volunteers
  • Make a commitment to train volunteers: orient them to assigned area, assign work, answer questions, and assist with their needs 
  • Greet all volunteers that you see, and thank them for their help. Make them feel like they’re part of the team
  • Be mindful of your communication around volunteers; keep internal conversations internal, and only involve volunteers in the conversation when appropriate
  • Build relationships with volunteers. Volunteers with an emotional connection will continue to volunteer with us
  • Provide feedback to volunteers when they do something well
  • Offer encouragement, training, and constructive correction if you volunteers break protocol. Feedback should be non-confrontational and specific
  • Request volunteer assistance when you need it by asking volunteers 
  • Request volunteer assistance ahead of time by contacting the Volunteer Coordinator  
  • Engage with volunteers through the Southern Pines Volunteers Facebook group  
• Other essential duties
  • Keeping all forms and records up to date and current to protocol
  • Maintain a copy of all original documents/forms
  • Maintain equipment
  • Ensure pertinent portions of website is maintained and up to date 
  • Organize and attend and shelter related events delegated to you
  • Attend trainings as required
  • Perform other duties as assigned by management