Community Resource Coordinator - Job Description
Reports to: Community Engagement Manager
Direct Reports: N/A
Full time, hourly position.
Summary: The Community Resource Coordinator is responsible for the management of the Public Intake and Intake Diversion Programs
Specific duties of Community Resource Coordinator include, but are not limited to:
Direct Reports: N/A
Full time, hourly position.
Summary: The Community Resource Coordinator is responsible for the management of the Public Intake and Intake Diversion Programs
Specific duties of Community Resource Coordinator include, but are not limited to:
- Development, implementation, and management of Intake Diversion Program.
- Research and monitor other successful Intake Diversion Programs to keep our program efficient and up to date with current best practices
- Work with management to implement manageable change to intake protocols to make room for and focus on Intake Diversion
- Work toward and build a social services aspect of Intake Diversion Program
- Assist with social media posts and management for the Intake and Intake Diversion Programs
- Work with management to create an Intake Diversion budget
- Operate within budget and make management aware of needed resources that may be beyond the current scope of the program/budget
- Develop and maintain relationships with community nonprofit partners to create a network of resources for citizens in need
- Work with Community Engagement Manager to set goals and key performance indicators for Intake Diversion Program and develop plan to meet set goals
- Collect, aggregate, and manage data for Intake and Intake Diversion Programs to assist with program development and evaluation
- Surrender scheduling and counseling
- Answer all surrender emails, phone calls, and other communication regarding the intake of animals to our program
- Schedule appointments, provide counseling, divert to Intake Diversion Program whenever possible, complete paperwork, and intake animals
- Assist with intake examinations as needed
- Communication
- Report to Community Engagement Manager
- Maintain and promote positive communication with direct supervisor and other staff
- Promote and maintain good interdepartmental relations
- Keep walkie on at all times and respond to calls as needed
- Report significant PR issues and/or community complaints to direct supervisor
- Attend regular one-on-one sessions with direct supervisor
- Attend regular coordinators meetings
- Submit monthly report to Shelter Director to be included in monthly board report
- Keep all staff up to date on changes/updates to program services and protocols
- Keep all materials and programs up to date
- Manage supply inventory for Intake Diversion Program
- Complete weekly supply inventory of available items
- Research lowest prices on supplies before purchasing
- Attempt to have items donated whenever possible
- Work with Volunteer Coordinator to schedule, organize, and implement donation drives of needed supplies
- Ensure resources are being utilized for maximum impact and efficiency.
- Working with volunteers
- Remember that volunteers donate their time, talent, and energy and are not compensated monetarily for their contributions
- Keep all staff up to date on changes to volunteer programs; provide staff training for volunteer program procedures as needed; ensure that staff are providing accurate information to volunteers
- Make a commitment to train volunteers: orient them to assigned area, assign work, answer questions, and assist with their needs
- Greet all volunteers that you see, and thank them for their help. Make them feel like they’re part of the team
- Be mindful of your communication around volunteers; keep internal conversations internal, and only involve volunteers in the conversation when appropriate
- Build relationships with volunteers. Volunteers with an emotional connection will continue to volunteer with us
- Provide feedback to volunteers when they do something well
- Offer encouragement, training, and constructive correction if you volunteers break protocol. Feedback should be non-confrontational and specific
- Request volunteer assistance when you need it by asking volunteers
- Request volunteer assistance ahead of time by contacting the Volunteer Coordinator
- Engage with volunteers through the Southern Pines Volunteers Facebook group
- Other essential duties
- Keeping all forms and records up to date and current to protocol
- Maintain a copy of all original documents/forms
- Maintain equipment
- Ensure pertinent portions of website is maintained and up to date
- Organize and attend and shelter related events delegated to you
- Attend trainings as required
- Perform other duties as assigned by management